Air Conditioning Contractors and the importance of who you choose

I keep getting quite few calls in regards to AC systems that were recently installed. When I say recently I mean within 3 years or less. You have to realize that an AC system is a 15 year appliance. (National Average Life.)

These calls tend to be from homeowners who either can’t get service from the original HVAC contractor because they are out of business, putting the homeowner off or “out of the area” so to speak or other reasons way out in left field.

I also got a call from someone in which the work had already started and from the sound of it she had kicked him out. These kinds of situations are dicey and I’ll tell you why.

First the more people who touch the system– “if” you develop a problem with the system each person will blame the other for the problem. That puts you in the middle and nothing gets resolved. It’s what is commonly referred to as a “Third Party Contract”.

Why would I want to get involved in such a mess? Run the risk of bad press, or potentially something even worse? You wouldn’t do it so why should you expect me to do it… This is why you need to do your homework first. It’s not about how much you spend, it’s about how much you waste.

Let me put it to you another way… You come down to two choices one from AC company A and one from AC company B

Say you could spend $1500 more on solution A and that AC solution lowers your utility bill $30 a month plus the system runs for 8 years problem free.

Say that solution B is $1500 cheaper than solution A your utility bill goes down $15 a month but there was a problem with the installation that took literally a month to get fixed having to call and recall the installing contractor, but the system still has broken down every other year since it was installed. After the fiasco with the installation you broke ties with the installing contractor and so now you’ve had half a dozen AC companies work on it. How much is your time worth?
Fill in your savings here ____________
( I listen to these kinds of stories all the time… remember I’ve been doing this for 20 years.)

The problem with this is you don’t know if there will be just as many problems with the one that costs $1500 more. This is where you have to ask the tough questions to your HVAC contractor. Because the contractor you choose to do the install should be the one you call to service it in the event it breaks down.

If you don’t look at it this way… I will have plenty to write about in another blog post. I see these kinds of things over and over.

You’re here for a good reason. Hopefully you didn’t find this page too late. Choose wisely… ask the tough questions — get a great system that lasts a long time with little to no trouble. That is the definition of a “good deal”.

About the author of this blog:
My name is Ray Austin. I am the owner and operator of Austin Air Companie, a HVAC Service Company serving Katy, Texas | Cypress, Texas and some surrounding areas. I am a Texas Licensed HVAC Contractor with over 20 years experience in Air Conditioning and Heating Systems. I hold an AOS degree in HVAC/R, EPA universally certified to handle any refrigerant and NATE certified in HVAC installations and repairs.

Austin Air Companie
“Your home comfort from A to Z”
Air Conditioning | Controls | Heating | Zoning

For more information you can always visit me on my main website @

Better Stuff. Done Right. On Time. Guaranteed.

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